Auto-fix – fixing costs as well as cars


Steve Parnham, proprietor of Auto-fix a long standing reputable car repair workshop and MOT testing station based in Coulsdon, Surrey, was undertaking his routine annual review of his business costs when he came across – Merchant Card Services.

“Many customers of Auto-fix prefer to settle their car repair bills using debit & credit card but the hidden costs of using such a facility can easily mount up for a business, eroding profit margins. I realised this is one key area I needed to ensure I was getting the very best value from my merchant card supplier”.

Finding the time and lacking the knowledge to undertake this review with confidence  Steve asked us to review the charging structure his current provider was levying and confirm he was getting value for money. Being independent Sancus is in a unique position to conduct an exhaustive review of the business needs and identify the very best and relevant merchant card provider for businesses within the auto industry such as Auto-fix.

As a result of our comprehensive charging review, Auto-fix saw Merchant Card charges reduce by almost 50% without impacting on service standards. The number of handheld terminals used has been reduced and a ‘virtual terminal’ facility introduced instead providing peace of mind in case of a handheld terminal failure.

The new terminal uses the latest up to date technology which means it is easier to use helping to improve efficiency of the business especially when completing the end of day procedure.